What happens after the trial period? If you complete the trial period, you will automatically start a monthly paid subscription and you will continue to have unlimited access to the service. If you cancel the trial period before the trial period ends, you will not be charged. You will then no longer have access to […]
What device do I need? We created a portal that can be used on any type of device, whether this is a mobile phone, a tablet or a laptop. As a member you can login to the portal and get the most out of your devices. Go back […]
I forgot my password. What do I do? Your initial password was provided to you by the email you signed up with. If you did not change it after receiving you may still find it in your inbox and use for login. You may also use ‘Forgot my password’ button to renew your password. Click […]
Can I ask for a refund? Please contact our Support team by phone or email with your refund request. Make sure you provide all the correct information so we can easily help you. We will issue refunds after investigating on a case-by-case basis. We will take into consideration things such as other complaints received or […]
I did not receive a confirmation. How do I know my subscription is cancelled? The confirmation was sent to the email address you signed up with. Please check your inbox. If you can’t find the email please also check your junk/spam folder. If you still can find it please contact our Support team. Go back […]
Will I get confirmation that my membership was cancelled? Yes, you will receive confirmation to the email address you signed up with. Go back […]
Can I cancel my membership? Yes you can always cancel my subscription at any time without extra costs. You can do this by visiting the “My Account” section of the site that you are a member of and following the relevant steps to cancel your subscription. You can also easily scroll down on this page […]
Can I delete my account? You you can do this by visiting the “My Account” section of the site that you are a member of, and following the relevant link to Remove Your Account. If you need any assistance, please do hestitate to contact our Support team. Go back […]
Will I get confirmation about my payment? Yes, you will receive confirmation with transaction details to the email address you signed up with. Go back […]
When will I get charged for my membership? After your trial period ended, your card will be charged for a monthly membership price unless you unsubscribe prior to the end of the trial period. The date of the first payment will be considered as your billing date. If your next billing date is scheduled for […]
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